Guest Information
Policies & details
Everything you need to know about booking and staying at Heron House.
Check-in & Check-out
Check-in
Check-in is at 3:00 PM. Late check-in is available with advance notice—please contact us if you'll be arriving after 6:00 PM.
Check-out
Check-out is at 11:00 AM. Late checkout until 1:00 PM is available for $25 (subject to availability). Please arrange in advance.
Early arrival
If you need early check-in, please request this when booking or contact us to check availability.
Minimum stay
Stays that begin on a Friday or Saturday require a two-night minimum. Midweek stays of one night are always welcome.
Cancellations & Refunds
Cancellation policy
Free cancellation up to 7 days before your arrival date. Cancellations within 7 days of arrival are non-refundable. Modified or shortened stays are subject to the cancellation policy as well.
Full refund
Refunds for cancellations made 7+ days in advance will be processed within 5–7 business days.
Exceptions
Cancellations due to documented emergencies may be eligible for credit toward a future stay. Please contact Ruth directly to discuss.
Payment & taxes
Nothing is charged when you send a booking request. Once we confirm your dates, we email a secure payment link. Nightly rates do not include New Jersey sales and occupancy taxes, which are shown on your confirmation.
House Rules
Quiet hours
10:00 PM – 8:00 AM. Please keep noise to a minimum during these hours out of respect for other guests.
Smoking & vaping
Heron House is a non-smoking property. Smoking, vaping, and e-cigarettes are not permitted inside or on the porches. Guests in violation will be charged $150.
Pets
We cannot accommodate pets, with the exception of certified service animals.
Children
Our rooms are best suited to adults. Children 12 and older are welcome when they stay in a room with a parent or guardian.
Traveling as a group
Booking two or more rooms? Request your first room online and mention the others in your note, or choose Group Booking on our contact page and we will hold them together.
Guests
Rooms are for registered guests only. Additional guests not listed on the reservation are not permitted. Every room sleeps up to two guests.
Alterations
Please do not alter the room or its furnishings. Damages beyond normal wear and tear will be charged to the guest.
Breakfast
Included with all stays
A full, seasonal breakfast is included with every night's stay. It is served daily from 7:30–10:00 AM in the dining room or, in good weather, on the porch.
Dietary accommodations
We accommodate vegetarian, vegan, gluten-free, and other dietary restrictions. Please inform us of any dietary needs when booking or upon arrival.
Breakfast in your room
Breakfast is served family-style downstairs. If you would rather have a tray brought to your room, just let Ruth know the evening before.
Amenities & Services
Free WiFi
Complimentary WiFi is available throughout the property.
Parking
Free off-street parking is available for all guests. Please park in the designated area behind the house.
TV & streaming
Each room has a smart TV with streaming services.
Coffee & tea
Coffee and tea service is provided in each room upon arrival.
Laundry
In-room laundry is not available, but a laundry service can be arranged for a fee. Just ask Ruth or Dev.
Special Requests & Occasions
Anniversaries & celebrations
Let us know if you're celebrating a special occasion when booking. We may be able to arrange special touches like flowers or champagne.
Room preferences
If you have a preference for room location, view, or layout, let us know when booking. We'll do our best to accommodate.
Accessibility
Heron House is a historic Victorian home with stairs. Some rooms may not be fully accessible to guests with mobility limitations. Please contact us before booking to discuss accessibility.
Liability & Damage
Guest responsibility
Guests are responsible for any damage to the room or furnishings beyond normal wear and tear. Damage charges will be assessed and billed to the guest.
Loss of belongings
Heron House is not responsible for lost, stolen, or damaged personal belongings. We recommend keeping valuables with you or locked in your car.
Property damage
Guests agree to use the property responsibly. Intentional damage or misconduct may result in immediate eviction without refund.
Health & Cleaning
Illness policy
We ask that guests with symptoms of illness (fever, cough, loss of taste/smell) postpone their visit for the comfort of other guests. Cancellations due to documented illness are eligible for credit toward a future stay.
Enhanced cleaning
All rooms are thoroughly cleaned and sanitized between guests.